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Shipping & Handling and Returns

Shipping & Handling

Due to the nature of our selling as an Outlet Store with drastically reduced prices, when we do not have an item in stock in the USA, some or part of your order purchased from 4PawzPlazaOutlet.com is shipped from different cities in the USA or even other countries all over the world. Therefore we can not determine exactly when parts of  your shipment will arrive. Some shipments may take up to 21 days and with and added 3 days for handling. ** Please be mindful of the shipping time if you need your shipment by a certain date for Holidays, Birthdays or Special Events.
If for some reason you have not received all of the items in your order with in the time expected and you would like to inquire, please email us at Support@4PawzPlazaOutlet.com

As a consolation for the inconvenience of possible delays in receiving your merchandise, all of our orders ship for a Flat fee of Only $5.00 (US dollars) if the subtotal purchase is less than $100 (US Dollars).  If the subtotal purchase is $100.00 or more than it ships for FREE (exclusions may apply for muliple orders of large bulky items such as Strollers, Some Pet Carriers and Pet Play Stations and Pet Play Pens etc. These certain large bulky items may ship at our discretion for an additional Flat Fee of ONLY $10.00)

4PawzPlazaOutlet.com is currently unable to ship orders to AK or HI, Guam, and Puerto Rico. Additionally, 4PawzPlazaOutlet.com is unable to ship to P.O. Boxes.

Returns

All returns must be authorized by 4PawzPlazaOutlet.com Support prior to returning. 4PawzPlazaOutlet.com allows returns for most merchandise within 30 days of the date delivered according to tracking information. If no tracking number was assigned to the shipment, the policy allows 35 days from the date the item was shipped. Merchandise eligible for a return must be unused and in its original packaging.

4PawzPlazaOutlet.com's Return Policy covers the following types of return situations:

1. Return for Credit - Eligible merchandise is returned for store credit from 4PawzPlazaOutlet.com. Some returns may qualify for a credit back to the original payment method at 4PawzPlazaOutlet.com’s sole discretion.

2. Exchanges - Eligible merchandise is exchanged for a different variation (i.e. customer desires different size or color). **Please make certain to see our size charts and measure before ordering so you are less likely to have a return resulting from a wrong size purchase.

3. Replacements - Eligible merchandise is returned and replaced with the same exact merchandise (i.e. the item was received damaged, defective or incorrect).

Fees

Any return for a refund/store credit may be subject to a 20% restocking fee.

Return Procedure

Request a return by contacting 4PawzPlazaOutlet.com’s Customer Support Team by email at Returns@4PawzPlazaOutlet.com.

You may also visit our Contact Page for other contact options.

You will be provided with an RMA and all necessary return instructions, if approved.

4PawzPlazaOutlet.com will provide (if applicable) a pre-paid shipping label to return merchandise. In the rare case that 4PawzPlazaOutlet.com is unable to provide a return shipping label, 4PawzPlazaOutlet.com will reimburse the cost of return shipping (excluding box or packaging material) in the form of Store Credit.

Credits for returns will be processed within 14 days of the receipt of your return.

Products returned without all necessary documentation may be denied at 4PawzPlazaOutlet.com’s discretion.

Product Condition

Returned merchandise must be in original condition and include all factory-packed accessories and paperwork (e.g. battery, charger, cords, straps, unmarked warranty card, manuals, etc.). The merchandise must be in the original manufacturer box and packaging with UPC, bar code, and serial number intact. Incomplete returns will not be accepted.

Removal or alteration of a product's UPC number or serial number label will automatically void any possibility of return. Products that are returned with a missing or altered UPC or serial number will be returned to the sender. The product serial number must match the serial number in our records.

Returned merchandise that is lost or damaged during transit is solely the customer's responsibility. Please save all tracking information and receipts for returned merchandise.

Buyer's Remorse

Buyer’s Remorse refers to any return that is not a result of damage, defect or error. 4PawzPlazaOutlet.com customers assume responsibility for all return costs in the event of returns due to buyer's remorse. Credit will be applied upon receipt to the user's account in the form of store credit and in the amount of the original transaction cost less the following: 20% restocking fee and original shipping cost (if applicable).

Defective

An item returned as defective and is deemed “defective” by our returns department is eligible for a refund/replacement with the standard 30 day return period.

Damaged in Shipping

All packages are inspected for damage before they ship. Items damaged in transit must be reported immediately. 4PawzPlazaOutlet.com must be informed of all shipping-related claims within 1 business day of the date of receipt.

Unavailable Replacements/Exchanges

In the rare event 4PawzPlazaOutlet.com is unable to fulfill an order, a full refund of the transaction price will be issued.

Limitations on Returns

Items are not eligible for a return after 30 days of delivery date. 4PawzPlazaOutlet.com will not investigate issues initiated after 45 days of the delivery date. Some products may not be returned. Refer to the item’s auction/detail page to verify if a return is not allowed.

Although we have a very flexible return policy on most of the items we sell, there are some exceptions. The following items may not be returned:

4PawzPlazaOutlet.com is not responsible for any stolen or lost merchandise once it has been received by the customer. Additionally, 4PawzPlazaOutlet.com is not responsible for any item that is sold to a third party. 4PawzPlazaOutlet.com products and services are offered exclusively to private users. These products and services are not offered to commercial or semi-commercial retailers.

 

 

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